General
| ● | We only accept the online order. |
| ● | All prices stated are FOB Shenzhen. It does not include transportation costs which shall be borne by customers. |
Order Status
When you place your order, it will go through a series of steps during fulfillment.
| ● | Pending: Your order is submitted to us but without checkout. |
| ● | Confirmed: Your order is accepted by us. |
| ● | Processing: Your order is under processing. |
| ● | Shipped: Your order is collected for assignment by the forwarder. |
| ● | Traceable: Tracking information for your order is available. |
| ● | Waiting: Human interaction is needed for your order. |
| ● | In production: Your order needs more than 3 working days processing time. |
| ● | Canceled: Your order is canceled. |
Remark
| ● | We will reserve the “Pending” order for 2 weeks. If you don’t check out within this period, the order will be canceled. |
| ● | Once your order has reached “Processing” status, it can no longer be canceled or otherwise altered in any way. |
| ● | It normally takes 1-2 working days for the order status to change from “Shipped” to “Traceable”, since we need some time to collect the tracking information from the forwarder and upload it to our system. You can enter your order here to track it when its status reaches “Traceable”. |
| ● | If your order is set as “Waiting” status, our Customer-Service stuff will contact you within 24-48 working hours to get this flag cleared ASAP. |
| ● | Some particular orders’ processing time will be longer than 3 working days, like the Fusion Service. We will apply the “In production” status flag to these orders. |
| ● | Please contact our Customer-Service stuff timely if you need to cancel an order, and that order doesn’t reach the “Processing” status. To avoid any trouble, please recheck your shopping cart before checkout. |
